RETURNS FOR ORDERS SHIPPED TO A U.S. ADDRESS:

Thank you for shopping with us. If you need to make a return, please send back any unused items within 90 days of purchase. We will issue a prompt credit to your account when your return is received. It’s that quick and easy. To return products purchased from our website or via phone:

  1. STEP 1   Complete the Returns Form

    Complete the reverse side of the packing ticket that came with your shipment. If you can’t find the packing ticket, click here to print and complete a returns form, then include it in your package.

  2. STEP 2   Pack it up

    Place your item(s) in a secure package, removing or covering any labels on the package.

  3. STEP 3   Send it back

    Return your package to us, selecting one of the options below.

EZ Returns

Option A: EZ Returns, so convenient!  

Click here to print your return label.
  • No postage is required if you print and use the pre-paid return label.

  • The cost of using the pre-paid shipping label service is $6.95 and will be deducted from your refund.

  • Simply place your package in your mailbox or drop it off at any post office.

  • Please see return label for additional instructions on how to position and attach it to your package.

OR
Delivery

Option B: Delivery method of your choice.

If you prefer to return using the delivery service of your choice, please ship your return pre-paid to the address below:

Hanesbrands Returns
P.O Box 5000
Rural Hall, NC 27098

OR
Return to Store

Option C: Return to a Hanesbrands OUTLET STORE near you.

Store Locator
  • Item(s) must be accompanied by the packing ticket and returned Monday – Friday, excluding holidays.
  • We’ll gladly exchange your item for any product sold in our store as an even exchange (provided the exchange item is available.)
  • Credit card refund charges will be credited to your account. It may take up to two billing statements for a credit to appear on your account.
  • Cash refunds cannot be made in the store.
FYI

FOR YOUR INFORMATION

  • Want a different size or style? Please place a new order.
  • Allow 3-4 weeks for your return to be received and to process your request.
  • Original shipping and handling fees are not refundable unless your item(s) were damaged, defective, or not what you ordered.
  • We will not issue a returns credit for used products unless the product was defective.

RETURNS FOR ORDERS SHIPPED INTERNATIONALLY:

To return item(s) delivered to an international address, click here and select the Returns Policy FAQ.