Returns

We want you to be completely satisfied with your online order. If you're not for any reason, you can return any unused item(s) within 45 days of purchase. Once we receive your return, please allow 2-4 weeks for your return and refund to be processed.

  1. STEP 1   Print a Return Label
    Click here to print your USPS/DHL Return Label. The cost of using the pre-paid label is $6.95 and will be deducted from your refund.
  2. STEP 2   Pack it up with the packing ticket that came with your order
    Fill out the return quantity and return code on the packing ticket enclosed with your order.
    Place your item(s) and Packing Ticket in a secure package, removing or covering any labels on the package.

    Don't have your packing slip? click here to print a Return Form.
  3. STEP 3   Send it back
    Delivery
    Simply place your package in your mailbox or drop it off at any post office.

    If you prefer to return using the delivery service of your choice, please ship your return pre-paid to:

    JustMySize.com Returns
    P.O Box 5000
    Rural Hall, NC 27098

We do not offer exchanges at this time. If you wish to exchange an item, you must go through our return process and place a new order.
Original shipping fees are not refundable unless your item(s) were damaged, defective, or not what you ordered.
Refunds for used products will only be issued if defective.

FAQ - US Orders

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