If you are not completely satisfied with your purchase, it's easy to make a return and get a refund. No authorization is required. For more information about convenient return options, visit Returns.
How do I track my order?
If you were signed into your account when you placed your order, you can track it. Simply visit My Orders in My Account to check the status of your shipment(s). After placing your order, you receive an email confirming the shipper's tracking number(s) for your shipment(s). We typically send this confirmation email within 2-3 days after you place your order. If you never received a confirmation email or deleted it, please contact us so we can provide you with the tracking information.
Can I cancel or change my order?
If you were signed into your account when you placed your order, you can cancel your order within 30 minutes of placing it. If you want to change your order within the 30 minute time frame, cancel the original order and place a new one with the changes you would like to make.
To cancel your order, simply sign into your account, click on My Account and then My Orders. Select your order and click to cancel.
What if I forget my password?
No worries, you can easily get a new one. Start to sign into My Account using the email address you entered when you created the account.
Next, click "Reset Password." You will quickly receive an email from us. Open the email, and click the link, and you can enter your new password. Then you're good to go.
What if I'm not happy with my purchase?
Your satisfaction is always guaranteed! Our mission is to provide customers with the best and most convenient shopping experience possible. We are committed to giving you excellent service and top quality products every day.
To learn more about our return options, click Returns.
How does JMS store my credit card information?
JMS does not store your credit card number. When you first save your credit card to your JMS account, we immediately send your credit card number to our payment processing vendor. That vendor stores and protects your credit card information in its secure data centers. In return, JMS receives a unique identifier called a "token" from the vendor and stores it in your account. This token doesn't contain your sensitive credit card number, and only represents your credit card to our vendor. The card number can't be reverse engineered from the token, and the token is meaningless to third parties. Using tokens makes your payments more secure because your credit card information resides in only one place—our vendor's secure data centers.
Why is the tax on my order estimated?
The amount of tax displayed during the checkout process is an estimate and may change between the time you place an order and the time that it ships. The actual amount of tax will be calculated based on the applicable state and local taxes at the time of shipment.
Why should I create and manage an account?
As soon as you create your Account you’ll enjoy faster, easier checkout. You’ll have instant access to your Order History and tracking your Order Status. Set up and share your personal Favorites List and more!