CUSTOMER SERVICE, SHIPMENT & RETURNS CHANGES DUE TO NOVEL COVID-19 PANDEMIC
SHIPMENT DELAYS DUE TO COVID-19
You may experience a slight delay in delivery of your order due to safety precautions we’re taking to protect our employees and community against COVID-19. Our team is working hard to get your order to you and we’ll keep you posted. We’re sorry for any inconvenience this may cause.
CUSTOMER SERVICE: CHAT OR PHONE ONLY
You may experience slower response times to inquiries.
We promise to work as diligently as we can to meet your needs.
Chat & Phone Service: 9 am – 5 pm ET, Monday – Friday
During this time, please expect 4-6 weeks for returns processing due to delays.
POSSIBLE SHIPMENT DELAYS
Please note your order may be delayed approximately 7 days due to recent slowdowns in postal service, as well as safety precautions we`re taking to protect our employees and community against COVID-19. Our team is working hard to get your order to you and we’ll keep you posted. We’re sorry for any inconvenience this may cause.
JMS Shipping Options
U.S. Delivery Methods & Charges
We process most in-stock orders when we receive them Monday through Friday. Once your credit card authorization is verified and your order is shipped, your charge will be processed. We will send you a confirmation email to let you know your order has shipped. U.S. shipping destinations include Puerto Rico, Guam, and the Virgin Islands.
Please note, the threshold to receive free standard shipping must be met after all discounts and promotions are applied and before tax.
Standard 6-10 Business Days*
$5.99 or FREE with $60+ orders
Priority 2-4 Business Days**
Next Business Day Delivery†
*Standard Shipping: Delivery to Hawaii, Alaska. Puerto Rico, Guam, and Virgin Islands is 6-11 business days. APO/FPO and other U.S. territories allow up to 10-20 business days.
**Priority Shipping: Orders placed by 11:00 AM Eastern Standard Time (Monday-Friday excluding holidays). If the order is placed after 11:00 AM Eastern Standard Time, the order will ship the following business day and be delivered 2-4 business days after that. Available for orders shipped to a U.S. address.
†by 11:00 am Eastern Standard Time (Monday-Friday excluding holidays) for delivery the next business day. Requires a daytime phone number. Not available for shipments to U.S. territories, PO Boxes, APOs, or FPOs.
Shipping to Multiple Addresses
At this time, we cannot ship part of your order to one address and part to another address. For delivery to multiple destinations,
please place separate orders.
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